Terms of service


Last updated: 02/03/2026

Serendipity Boutique Florida is the commercial name of ZYRAA GROUP LIMITED. These Terms and Conditions regulate access to and use of the website https://serendipityboutiqueflorida.com/ (hereinafter, the "Website"), as well as the services and products offered by Serendipity Boutique Florida on its website.

Store Name: Serendipity Boutique Florida Company Name: ZYRAA GROUP LIMITED Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Company Nr.: 16871783 Email: support@serendipityboutiqueflorida.com

Business Days: Monday to Friday, 8:00 AM to 5:00 PM

Serendipity Boutique Florida provides this website subject to these Terms and Conditions. By visiting the website or using the services or applications available on it, you accept these Terms and Conditions.

Access to the website does not require registration. However, to place an order or use any of the services offered by Serendipity Boutique Florida, registration and acceptance of these conditions will be required prior to completing payment.

Through this website, Serendipity Boutique Florida operates as an online fashion boutique offering a curated selection of women's clothing under the Serendipity Boutique Florida brand. The Terms and Conditions below define the rights and obligations of Serendipity Boutique Florida and its users. These are the only Terms and Conditions applicable to the use of the Website and the placing of orders through it, and they supersede any other prior conditions, except where a separate written agreement exists between Serendipity Boutique Florida and the user.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

This website is operated by Serendipity Boutique Florida. Throughout the site, the terms "we," "us," and "our" refer to Serendipity Boutique Florida. We offer this website, including all information, tools, and services available from it, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

Any new features or tools added to the store will also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the website following any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

We typically respond within 24 to 48 hours during business days. Whether it's a product question or a service concern, we'll make sure you feel heard and supported.

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws) in the use of the Service.

You must not transmit any worms, viruses, or code of a destructive nature.

A breach of any of these Terms will result in immediate termination of your Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks or changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or access to it without our express written permission.

The headings in this agreement are for convenience only and do not limit or affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or out of date. The material on this site is for general information purposes only and should not be relied upon as the sole basis for making decisions. Any reliance on material from this site is at your own risk.

This site may contain historical information provided for reference only. We reserve the right to modify the contents of this site at any time without obligation to update any information. It is your responsibility to monitor changes to our site.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 — PRODUCTS

Certain products may be available exclusively online and may have limited quantities. These products are subject to return or exchange only in accordance with our Return Policy.

We have made every effort to display product colors and images as accurately as possible. We cannot guarantee that your monitor's color display will be fully accurate.

We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction on a case-by-case basis. All product descriptions and pricing are subject to change at any time at our sole discretion. We reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited.

We do not warrant that the quality of any products, services, or other material purchased by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, credit card, or billing/shipping address. If we make a change to or cancel an order, we will attempt to notify you via the email or billing information provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store, and to promptly update your information as needed so we can complete your transactions and contact you when necessary.

For more detail, please review our Returns and Refund Policy.

SECTION 7 — OPTIONAL TOOLS

We may provide access to third-party tools over which we have no control or input. Access to such tools is provided "as is" and "as available" without any warranties or endorsement. We bear no liability for your use of any optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk. You should ensure you are familiar with and agree to the terms set by the relevant third-party providers.

We may also offer new services or features through the website in the future, which will also be subject to these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the accuracy of third-party content and will not have any liability relating to third-party materials, websites, products, or services.

We are not liable for any harm or damages related to transactions made in connection with third-party websites. Please review third-party policies carefully before engaging in any transaction. Any complaints or concerns regarding third-party products should be directed to the third party.

SECTION 9 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us submissions — whether contest entries, ideas, suggestions, or other materials — you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, or otherwise use such content in any medium. We are under no obligation to maintain submissions in confidence, pay compensation for them, or respond to them.

We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, or otherwise objectionable.

You agree that your comments will not violate any third-party rights and will not contain unlawful, abusive, or obscene material or malware. You may not use a false email address, impersonate another person, or mislead us or others as to the origin of your comments. You are solely responsible for any comments you make.

SECTION 10 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders at any time without prior notice.

We are under no obligation to update, amend, or clarify information on our site or in the Service, except as required by law.

SECTION 12 — PROHIBITED USES

In addition to other restrictions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any regulations, rules, or laws; (d) to infringe upon any intellectual property rights; (e) to harass, abuse, discriminate, or harm others; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect the personal information of others; (i) to spam, phish, scrape, or crawl; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your access for violating any of these prohibited uses.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that results obtained from the use of the Service will be accurate or reliable.

You agree that we may remove the Service for indefinite periods of time or cancel it at any time without notice.

Your use of the Service is at your sole risk. The Service and all products and services delivered through it are provided "as is" and "as available" without any warranties of any kind, either express or implied.

In no case shall Serendipity Boutique Florida, its directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any injury, loss, or damages of any kind arising from your use of the Service or any products obtained through it, including but not limited to lost profits, lost data, or replacement costs, even if advised of the possibility of such damages.

SECTION 14 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Serendipity Boutique Florida and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or third-party rights.

SECTION 15 — SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed from these Terms without affecting the validity of the remaining provisions.

SECTION 16 — TERMINATION

All obligations and liabilities incurred prior to the termination date will survive the termination of this agreement.

These Terms of Service remain effective unless terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

If we determine that you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to the date of termination and may be denied access to our Services.

SECTION 17 — ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements or communications between you and us.

SECTION 18 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 19 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check our website periodically. Your continued use of the website or Service following any changes constitutes your acceptance of those changes.

SECTION 20 — RETURN AND REFUND

Return Policy:

We offer a 60-day return policy. You have 60 days after receiving your item to request a return.

Eligibility for Returns:

  • The item must be in the same condition as received: unworn, unused, with tags, and in its original packaging.
  • You will need the receipt or proof of purchase.

Return Process:

To start a return, contact us at support@serendipityboutiqueflorida.com. Please do not send your item back before receiving confirmation from us. Items returned without prior approval will not be accepted.

Refund Process:

  • If your return is approved, we will process your refund within 7 business days of receiving your return package.
  • Refunds will be issued to the original payment method unless you agree to an alternative.
  • A $10 administration fee applies per returned item. However, the original cost of delivery is non-refundable.

Cancellation Process:

You may cancel your order at any time before the tracking status changes to "package shipped." Simply email us at support@serendipityboutiqueflorida.com to request a cancellation.

SECTION 21 — CONTACT INFORMATION

If you have any questions, comments, or suggestions, please don't hesitate to reach out.

Store Name: Serendipity Boutique Florida Company Name: ZYRAA GROUP LIMITED Company Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom Company Nr.: 16871783 Email: support@serendipityboutiqueflorida.com

Business Days: Monday to Friday, 8:00 AM to 5:00 PM

Talk soon, The Serendipity Boutique Florida Team